Last updated 4 August 2026
This policy explains what personal data LiveOne collects when you book or deliver live 1-on-1 sessions, why we collect it, and the choices you have. It applies to our website and session platform worldwide.
This page is maintained by the LiveOne team and describes our current practices. It is not a certification or an independent audit.
Account data: name, email address, country, and (for providers) identity verification and payout details.
Session data: category, requested duration, scheduling details, and messages exchanged in the session room.
Technical data: device, browser, and connection quality metrics used to keep live sessions stable.
To match learners with available providers, run live sessions, process payments and payouts, and handle refunds under the satisfaction guarantee.
To detect fraud and abuse of the money-back guarantee, and to meet legal and tax obligations in the jurisdictions where we operate.
Session payments are held in escrow by our payment processors until the guarantee window closes. We do not store full card numbers; card data is handled by the processor.
Provider payout information is used solely to send earnings on your chosen daily, weekly, or monthly schedule.
We share data with service providers who help us run the platform: payment processors, real-time video infrastructure, identity verification, email delivery, and analytics. Each is bound by contract to process data only on our instructions.
We do not sell personal data.
Account and transaction records are retained while your account is active and for the period required by tax and accounting rules afterwards.
You can request deletion of your account and associated personal data at any time by emailing support@liveone.app; we remove data we are not legally required to keep.
Depending on where you live, you may have rights to access, correct, export, or delete your personal data, and to object to certain processing. Contact support@liveone.app to exercise them.
Privacy questions and requests: support@liveone.app. We aim to respond within 30 days, and sooner where the law requires it.